At bacarat, your privacy matters. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use it, who we may share it with, and how we keep it safe. Please read through this page so you understand your rights and our responsibilities before you register or use any platform features.
This policy applies to all registered members and visitors on the bacarat platform. For questions about your data, check our FAQ or review our Terms and Conditions.
Understanding the data we gather helps you make informed decisions about using bacarat.
When you create an account on bacarat, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement for gaming activity, and set up your player account correctly. We do not accept registrations from minors, and all submitted details are cross-checked during the verification process. Your registration data is stored securely and is only accessible to authorised platform staff who need it to manage your account. Providing accurate information at registration is a condition of continued platform access, and submitting false details may result in account suspension in line with our Terms and Conditions.
When you make a deposit or request a withdrawal, we record transaction details such as the payment method used, transaction reference numbers, amounts in Philippine pesos (PHP), and timestamps. Full payment card numbers are never stored on our servers; all financial data passes through encrypted channels managed by licensed payment processors operating within the Philippines. Transaction records are retained for the minimum period required under applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. We use this data to confirm successful deposits, process withdrawal requests accurately, and monitor for any unusual financial activity that may indicate fraud or unauthorised access. For a full list of supported payment options, visit the Payment page.
We automatically collect information about how you interact with the bacarat platform, including the pages you visit, games or sports events you view, bets you place, session durations, and device or browser details. This data helps us understand how Filipino players use the platform so we can improve performance, fix technical issues, and deliver features that are most useful to our members. Usage data is also used to power our responsible gaming tools, enabling the platform to identify patterns that may suggest a player needs support or intervention. We do not use automated profiling to make decisions that significantly affect your access to the platform without the involvement of a human review. Aggregated and anonymised usage statistics may be used for internal reporting and product development purposes.
Any messages you send to our support team, feedback you submit, or responses you provide to platform surveys are stored and linked to your account. These records help our team provide consistent and informed assistance whenever you reach out, and they allow us to identify recurring issues that need to be addressed across the platform. Support communications are reviewed by trained staff and are not shared with third parties unless required for the resolution of a formal dispute. We may also use anonymised feedback to improve our help content and the FAQ section available on the FAQ page. You should avoid including sensitive personal information beyond what is strictly necessary when contacting our support team.
We collect general location data derived from your IP address to confirm that you are accessing the platform from within the Philippines and to comply with geographic restrictions where applicable. We do not collect precise GPS coordinates from your device, and location data is only used for regulatory compliance and fraud prevention purposes. Device information such as operating system version, browser type, and screen resolution helps our technical team ensure the platform displays and functions correctly across the wide variety of mobile devices used by Filipino players. This data is stored alongside your session logs and is not sold or disclosed to advertisers. If you use the platform on multiple devices, each session is logged separately to give our security team a complete view of account activity.
To comply with anti-money laundering regulations and responsible gaming obligations applicable in the Philippines, we may request copies of government-issued identification documents such as a valid Philippine national ID, passport, or driver's licence. These documents are used solely for the purpose of verifying your identity and confirming that you are eligible to use the platform, and they are stored using secure, access-controlled systems. Document images are not shared with third parties except where required by Philippine law or a regulatory authority with jurisdiction over the platform. Once verification is successfully completed, your documents are retained only for the minimum period required under applicable regulations. If your verification request is unsuccessful, you will be notified and given the opportunity to resubmit the required materials.
Filipino players on the bacarat platform have clear rights over their personal information.
You have the right to request a copy of the personal data that bacarat holds about you at any time, and to ask us to correct any information that is inaccurate or out of date. To submit a data access or correction request, contact our support team using the details provided on the FAQ page, and include enough information to allow us to locate your account securely. We will respond to access requests within a reasonable timeframe in accordance with applicable Philippine data privacy law. If you believe any of your stored data is incorrect, we will review and update it promptly once your identity has been verified. Keeping your account information accurate is important for smooth withdrawal processing and identity verification, so we encourage you to notify us of any changes to your contact details or address.
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal obligations to retain certain records under Philippine financial and gaming regulations. Where we are legally required to retain data, we will inform you of the applicable retention period and the reason it cannot be deleted sooner. You also have the right to object to the processing of your data for direct marketing purposes at any time, and we will action such requests without requiring justification. Requests to restrict or object to processing will be acknowledged within a reasonable period, and we will not continue the activity in question while your request is under review. If you wish to permanently close your account, contact our support team for assistance with the full account closure process.
bacarat applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. All data transmitted between your device and our servers is protected by Transport Layer Security (TLS) encryption, and sensitive stored data is protected using additional access controls and encryption at rest. Our internal data access policies ensure that only staff with a legitimate need can view personal account information, and all access is logged for audit purposes. We conduct regular reviews of our security practices to identify and address potential vulnerabilities before they can be exploited. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and the relevant Philippine authorities in line with our legal obligations.
We do not sell your personal data to any third party under any circumstances, and we only share your information with service providers who assist us in operating the bacarat platform, such as payment processors, identity verification services, and technical infrastructure providers. All third-party providers who handle your data are contractually required to protect it in accordance with standards consistent with Philippine data privacy law and are prohibited from using it for their own commercial purposes. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. Any third-party access to your data is limited strictly to what is necessary for the specific purpose and is subject to our ongoing oversight. We review our data-sharing arrangements regularly to ensure continued compliance with applicable laws and best practice.
If you have any questions about how bacarat handles your personal data, our FAQ page has plain-language answers ready for you. Ready to join thousands of Filipino players? Register your free account today.